accessibility statement

Our Commitment to Accessibility

turn is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to ensure we provide equal access to all users.

Measures to Support Accessibility

turn takes the following measures to ensure accessibility:

• Inclusion of accessibility as part of our mission statement

• Regular accessibility audits and testing

• Assigned accessibility responsibility throughout our organization

• Ongoing staff training on digital accessibility

• Clear accessibility targets and objectives

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

turn.me strives to conform to WCAG 2.1 Level AA standards, which includes all Level A and Level AA criteria. These standards are also required under California's Unruh Civil Rights Act and Title III of the Americans with Disabilities Act (ADA).

Accessibility Features

We’re all about elevating the experience — for everyone. That’s why we’re working to meet WCAG 2.1 AA standards wherever possible, making sure our site is:

• Perceivable – Content is designed to be seen, heard, and understood by all.

  • Text alternatives for non-text content

  • Captions and other alternatives for multimedia

  • Content that can be presented in different ways without losing information

  • Content that is easier to see and hear
    
    

• Operable – Easy to navigate and interact with, no matter how you browse.

  • All functionality is available from a keyboard

  • Users have enough time to read and use content

  • Content that doesn't cause seizures or physical reactions

  • Users can easily navigate and find content
    
    

• Understandable – Clear, intuitive, and user-friendly from start to finish.

  • Text is readable and understandable

  • Content appears and operates in predictable ways

  • Users are helped to avoid and correct mistakes
    
    

• Robust – Built to work across the tech spectrum, including assistive tools.

  • Content is compatible with current and future user tools
    
    

We’re always improving. If you ever run into a bump in your browsing experience or need support accessing any part of the site, drop us a line at [email protected]. Be sure to mention the page you’re having trouble with — we’re here to help and aim to respond within 5 business days.

For tips on reaching out, check out Contacting Organizations about Inaccessible Websites — it’ll guide you on what info helps us help you faster.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of turn.me, there may be some limitations. Below is a description of known limitations, and potential solutions:

• Older PDF documents may not be fully accessible: We are in the process of remediating these documents. Please contact us if you encounter any inaccessible PDFs.

• Third-party content: Some content provided by third parties may not be fully accessible. We are working with our partners to improve this.

Feedback Process

We welcome your feedback on the accessibility of turn.me. Please let us know if you encounter accessibility barriers:

Email: [email protected]

We aim to respond to accessibility feedback within 5 business days.

Compliance Status

turn is committed to providing an accessible website in accordance with:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

• California Unruh Civil Rights Act (California Civil Code § 51)

• Americans with Disabilities Act (ADA) Title III

• California Government Code Sections 7405 and 11546.7 (as applicable to businesses serving California residents)

If you are unable to access any content or functionality available on our website, please contact us at [email protected] to request accessible alternatives.

Assessment and Remediation

We regularly evaluate our website for WCAG 2.1 Level AA compliance using:

• Internal evaluations

• External audits

• User testing

• Automated testing tools

This accessibility statement was last updated on May 08 2025

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This statement was created on May 08 2025 and follows the model provided by the Web Accessibility Initiative (WAI).